Blue Fox Fursuits

This is the Terms of Service page! I appreciate this page being read in full before being emailed regarding quotes.

Below is how the commission process and such work if you decide on commissioning me.

Quotes and concept art-

I require my quote form to be filled in before I can give an accurate quote.
All quotes are final and will not be negotiated if you decide to accept the commission slot.
If you recieved a quote and do not get to commission me for 3 months or more, you will be required to get a new quote. Prices for supplies can rise and improvements are always happening.
Concept art must be of your character. I will not do fursuit work of characters that are not your own, or from photos of other fursuits. [this includes copyrighted designs like digimon/pokemon]
Concept art must be provided with 3 views [front, back and side] when you submit a quote form. [or good consistent artwork. I can offer my art services to make you concept art for £30]
If concept art is not provided, I will work based on descriptions. however, no changes will be made if a marking is 'off' or not included because you failed to mention it.
If you have no idea what you would like, but can give me a species and a colour, I can make a rough concept for you for £10 [single view, flat colours]

Progress and updates-

Head foamwork

Head with fur

Handpaws

Footpaws

Tail

Bodysuit

Accessories

You are welcome to request photo updates whenever you like, though requesting them multiple times in a short time frame [1-3 days] is not acceptable.
Updates are also given on my Live-journal. the link can be found on my homepage. There I will announce things such as holidays and hiatus' where I will not be able to work on costumes. I will also mention special offers and which conventions I will be attending.

Time-frame/delivery [rough estimates depending on workload]-

The time frame for each order can differ slightly. Complex costumes obviously will take longer than simple ones.
My timeframe works like this for each month;

Head foaming

Head furring

Handpaws, tails and footpaws

Bodysuits

Heads have a 2-4 week turnaround time from start to completion.
Partials have a 3-5 week turnaround time from start to completion.
Fullsuits have a 4-6 week turnaround time from start to completion.
Delivery will be once full photos of the costume are taken, unless agreed otherwise by the customer to have quality full body photos taken.
Once packages are sent out, any damage caused by the postal services is not a fault of my own. If such damages do happen, contact your post office immediately for compensation.
I do offer tracking and large amounts of compensation on packages, however I will need the costs covered in the postage payment of your commission. The best service is global express, however it it expensive, but it allows for tracking and a high [£200+] insurence amount.

Repairs and modifications-

All costumes have a year warrenty, where I will repair the costume for the cost of shipping. Only return the part that needs repairs, not everything!
If a costume has been modified in any way by yourself or another person, the warrenty will be void.
If a costume is returned to me uncleaned/smelly/stained I will return it back to you immediately and your warrenty will be void.
Washing bodysuits in washing machines with the wrong settings [never a hot wash! cold, or lukewarm] will also void your warrenty
Any other rough activities that do not apply under general wear-and-tear will also not be covered under the warrenty. This includes: LARPing, tree climbing, anything involving mud or dirt, backflips and other strenuous activities that require a lot of flexability that a formfitting costume cannot offer. if you plan on doing this activities, let me know! I can work around things like this if I know you are doing them.

Returns and refunds-

Returns are not accepted, unless in the below circumstances. However no one will stop you from selling the costume on to someone else.
You have 3 days to tell me if you are unhappy with a costume upon receiving it. If after all other options are exhausted, you may request a refund. however the costume must be returned to me in the condition that it arrived to you in. Once the costume is back with me, the refund will be sent.
No refunds will be given if the costume arrives to me in a state that is different to when it was sent out to you. [damages beyond a ripped seam, which can happen if the customer gained weight since giving the measurements for the costume.]
Similarly, if circumstances change during the process of the commission, such as, but not limited to; the commissioner being rude towards me, excessive emailing [more than 3 times a day about the same thing asking if I recieved their email] or personal issues myself, I have the right to give a refund of my own accord. This can be in full, or for parts, depending on situation.
The above kind of refund entirely depends on how far along the commission is, or the reasoning for the refund. In almost all cases, A full refund minus the cost of materials [if already bought] will be issued. Depending on the item, I may be willing to ship supplies bought to you for the cost of shipping.

Misc.

I do not make fursuit parts. I only make heads and partials. Look out in my journals and news to see if I am having a tail sale or such.
Payments MUST be by paypal, no exceptions unless you are in the UK, in which case you can send a check.